If you are not completely satisfied with any aspect of our service, we welcome your feedback. Please reach our Customer Services Team and we’ll do our best to fix any problems you may be having with our service as soon as possible. We also have our email and address listed below.

How To Make A Complaint

We believe in placing our customers at the very heart of everything we do. If you have not been 100% satisfied with our service at Online Meds Order, you can write to us to help us take a closer look at how we can improve our overall customer satisfaction.

You can make a complaint by email at:
complaints@onlinemedsorder.uk

You can also contact us through post. Write to our head office address:

Online Meds Order – Head of Customer Services
100 Sherbrook Rd,
Daybrook, Arnold, Nottingham NG5 6AT,
United Kingdom

We have a two-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much information and detail as possible, including any correspondence and stating that you are making a complaint in line with our procedure.